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OBG Talk | Opportunities, challenges for IT-BPO industry

The Philippines has established itself as a global leader in the BPO industry, but AI advancement threatens the country’s competitive advantages. Some also fear the proposed rationalization of incentives under the government’s proposed tax reform program could curtail investments from international companies. Oxford Business Group regional editor for Asia Patrick Cooke sits down with IBPAP chairman Lito Tayag to talk about opportunities and challenges for the sector.
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